'Open-ended questions' and 'show-and-tell'--a way to improve pharmacist counselling and patients' handling of their medicines
Pharmacists must ensure that patients know how to make the best use of their medication. An education programme was initiated in the southernmost part of Sweden during 1990 in order to improve the communication skills of pharmacy staff and the information given to customers. Customers with prescriptions for Turbuhaler were asked to 'show-and-tell' how they used their inhalers, and the results were
