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What we generally are lacking within the field of research regarding complaint management is a more niched knowledge about its usability and potential to foster competitive capability within a specific industry. The thesis main objective is the hotel industry and we have found a knowledge gap regarding how service recovery can foster a hotels competitive capability. Our purpose is to describe and
Syftet med uppsatsen är att undersöka och analysera hur ett hälsofrämjande ledarskap i serviceorganisationer använder hälsofrämjande verktyg i det dagliga arbetet. Genom en metodologisk fallstudie har vi konkretiserat ett hälsofrämjande vertyg, mindfulness, som ligger till grund för vår studie. Vi har sammanfattningsvis kommit fram till att mindfulness kan fungera som ett hälsofrämjande verktyg so
This thesis examines the EU VAT classification of agentic commerce in relation to goods, with particular focus on the conditions under which deemed supplier treatment may arise. Agentic commerce refers to the use of AI agents to search for, select, and in some configurations complete purchases of goods on behalf of a user through an AI interface. The thesis asks who qualifies as a taxable person,
There is a need for questionnaires that dimensionally assess psychological functioning in adolescents. The short version of the Extended Strengths and Weaknesses Assessment of Normal Behavior (E-SWAN-G) is designed to assess core abilities along continua from severe weaknesses to great strengths. The aim of this study was to conduct an initial psychometric evaluation of the E-SWAN-G short version
>>>SYFTE<<< Syftet med uppsatsen är att studera huruvida föreslagna förändringar, avseende hantering av goodwill, vid en tillämpning av IASB:'s Exposure Draft 3: Busines's Combination's kan bidra till en bättre redovisning i form av en mer tillförlitlig, begriplig, relevant och jämförbar värdering av de studerade företagen's goodwillposter. Vi ämnar även undersöka vilket av de båda
Factor VIII (F.VIII) and von Willebrand factor (VWF):Ag data collected by eight laboratories on a total of 336 obligatory carriers of hemophilia A and 137 normal women were used to answer several questions concerning the construction of linear discriminants for carrier detection. It was found: that a "universal" linear discriminant can be constructed which is suitable for use in all laboratories a
The distribution of neurones expressing neuropeptide Y (NPY) mRNA in the brain of the goldfish was investigated using a non-radioactive in situ hybridization technique. Neurones expressing NPY mRNA were located in cell groups previously shown to exhibit NPY immunoreactivity in the ventral telencephalon, thalamus, optic tectum and a region adjacent to the locus coeruleus. In addition, neurones expr
The determination of the net charge and size of microgel particles as a function of their concentration, as well as the degree of association of ions to the microgel backbone, has been pursued in earlier studies mainly by scattering and rheology. These methods suffer from contributions due to inter-particle interactions that interfere with the characterization of single-particle properties. Here w
Pharmacological agents that inhibit enzymes of the B-cell receptor (BCR) pathway are of increasing importance in the treatment of B-cell malignancies. These include inhibitors of Bruton tyrosine kinase (BTK), phosphatidylinositol 3-kinase (PI3K), splenic tyrosine kinase and protein kinase Cβ. Two agents are already approved in the USA and Europe: ibrutinib, a BTK inhibitor, for the treatment of ch
The present study describes the testing and function of the drop-volume method in the analysis of fetal lung maturity with use of amniotic fluid. Elevated surface tension resulting from a lack of surface-active phospholipids (surfactant) is the primary etiologic defect in the development of respiratory distress syndrome. The drop-volume method quantifies the surface tension of amniotic fluid with
In a controlled prospective randomized study the regimen doxorubicin (A) 40 mg/m2 + melphalan (M) 0.4 mg/kg was compared with A + M + cisplatin (C) 50 mg/m2 given every four weeks in advanced ovarian cancer, FIGO stage III or IV and with serous or anaplastic histology. From 1981 to 1983, 300 patients entered the study and 295 patients were evaluable for response, toxicity and long-term survival. A
We have performed a systematic study for the nuclear structure of superheavy nuclei with a special emphasis on the nuclei with possible central depletion of proton and neutron density in the mass region A â 300 using the Relativistic Hartree-Bogoliubov (RHB) framework. It has been observed that in the case of neutron density distribution, the occurrence of central depletion is related to the occup
Retrospectively, the first 143 patients who were operated on with bilateral internal thoracic arteries (BITA group) were matched with 143 patients operated on with only one left internal thoracic artery anastomosed on the left anterior descending artery and additional vein grafts (LITA group) and followed up for a maximum of 8 years. At 5 years follow-up there were no significant differences in ev
PURPOSE: Psychological readiness may play an important role in the return to sport (RTS) process following hip arthroscopy (HA), but there are limited tools for the measurement of this construct. The aim of this study was to modify the Swedish version of the Anterior Cruciate Ligament-Return to Sport after Injury (ACL-RSI) scale for use in HA patients and evaluate its psychometric properties.METHO
The origin of eukaryotes is a major open question in evolutionary biology. Multiple hypotheses posit that eukaryotes likely evolved from a syntrophic relationship between an archaeon and an alphaproteobacterium based on H2 exchange. However, there are no strong indications that modern eukaryotic H2 metabolism originated from archaea or alphaproteobacteria. Here, we present evidence for the origin
A workshop entitled "Stem Cells, Cell Therapies and Bioengineering in Lung Biology and Diseases" was hosted by the University of Vermont Larner College of Medicine in collaboration with the National Heart, Lung and Blood Institute, the Alpha-1 Foundation, the Cystic Fibrosis Foundation, the International Society for Cell and Gene Therapy and the Pulmonary Fibrosis Foundation. The event was held fr
Group A rotaviruses can infect both humans and animals. Individual rotavirus strains can occasionally cross species barriers and might hereby contribute to the emergence of new genotypes in heterologous hosts. The incidence and impact of zoonotic rotavirus are not well defined, and one reason for this is a lack of data about strains circulating in suspected reservoir animal hosts. In this study we
