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This article is over 5 years old, and the information may therefore be outdated. Kristina Bäckström at the Department of Service Management and Service Studies leads the project, which aims to dive into the challenges met by employees in service encounters of today. The Role of the Employee in the Service Encounter: Challenges and Change Management for Retail Employees The future physical store is

https://www.ses.lu.se/en/article/research-service-encounters-receives-funding - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. How can the process of creating a touristic offer be described? Manuela Kronen reconstructed a rural development project that had led to the creation of ten biking trails. Tourism researcher Manuela Kronen found reference to ”uniqueness” in the marketing of completely diverse Swedish destinations. She wanted to invest

https://www.ses.lu.se/en/article/looking-uniqueness-skane-countryside - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Germans who go on holiday in Sweden are somewhat older than average, they are more educated and often returning visitors. The personal encounter is important to them, and they trust recommendations, especially from other Germans. These are some of the findings from the report presented by project manager Malin Zilling

https://www.ses.lu.se/en/article/tourism-researchers-and-industry-met-during-breakfast - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Andres Rios Lam has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for his Master's thesis for Service Management, ”Exploring the Use of Freight Exchange E-marketplaces in Sweden: The Perspective of the Transport Service Provider”. The nomination reads as follows:The topic addressing electronic mark

https://www.ses.lu.se/en/article/master-thesis-electronic-market-places-was-awarded - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Public interest in degrowth is on the rise in these times of global warming awareness, but the idea is hardly new. We talked to professor Hervé Corvellec after the 6th International Degrowth Conference took place in Malmoe. "Degrowth is the idea of turning economic development from growth-based into its opposite. A ke

https://www.ses.lu.se/en/article/circular-economy-just-another-growth-model - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Two new service-related areas of study will be covered by the Master’s Programme in Service Management next year. Sustainability and Services is a research theme which involves a large number of researchers at the Department of Service Management and Service Studies. Starting next year, their expertise will benefit Ma

https://www.ses.lu.se/en/article/new-masters-specialisations-sustainability-and-creativity - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. The Master’s Programme in Service Management just got more flexible. Sustainable Service Management is the latest addition to the range of available options for our new students. They can now chose from no less than five different specialisations while applying. The Master's Programme in Service Management at Lund Uni

https://www.ses.lu.se/en/article/wanted-future-leaders-sustainable-businesses - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Sharing economy on a digital platform is a subject of interest for tourism researchers Mia Larson and Cecilia Cassinger. One insight from their project is that businesses are having a hard time recruiting and building their community. The two-year BFUF-funded project ”Digitalisation and visualisation of guide services

https://www.ses.lu.se/en/article/new-study-swedish-adventure-tourism-and-sharing-economy - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Master students on the service management program collaborated with Danish students during a two day workshop on April 23-24. This is the fifth year that tourism researchers from Copenhagen Business School and Lund University, Department of Service Management and Service Studies, collaborate to develop a two day works

https://www.ses.lu.se/en/article/master-students-collaborated-danish-students - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Linda Karlsson graduated from the Bachelor’s programme in Equality and Diversity Management in 2014. After graduation, Linda moved down under, to Australia, to start a career with the goal to improve gender equality in the workplace. You graduated from the Bachelor’s programme in Equality and Diversity Management in 2

https://www.ses.lu.se/en/article/alumni-around-world-linda-karlsson - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. The traditional graduation ceremony for the master's programmes at the Faculty of Social Sciences took place on June 11 in the beautiful main building of Lund University. This was a day full of excitement, relief, happiness, anticipation and some sadness, as students joined together in taking their last official steps

https://www.ses.lu.se/en/article/graduation-ceremony-masters-students - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Sofia Lindholm has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for her Master's thesis for Service Management, ”Climate change social movements in a tourism context”. The nomination reads as follows:Sofia Lindholm’s study has identified the linkage between climate change and tourism industry in a

https://www.ses.lu.se/en/article/master-thesis-climate-change-tourism-industry-was-awarded - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. During the past two weeks, the new international students arrived at Lund University and Campus Helsingborg. Around 90 students, with nationalities from all over the world, were welcomed on the Master's programme in Service Management. The new master's students had a solid social schedule during their "Introduction we

https://www.ses.lu.se/en/article/students-all-over-world-masters-programme - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Victor Agbebo, a second-year master’s student, shared his experience from his time at the department during a lecture this Wednesday. He gave the new master’s students some very helpful tips from his own personal story, advices that he wishes he had known as a new student. When Victor started his studies at the depart

https://www.ses.lu.se/en/article/10-tips-new-masters-students - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. Two research projects at the department have been granted funding from Formas, from the announcement: "From research to practice - methods and tools". Both projects will receive approximately SEK 2 million in funding over the next three years. A model for developing and building places through human memoryElisabeth Hö

https://www.ses.lu.se/en/article/millions-research-place-development-and-sustainable-coastal-development - 2026-08-15

In the end of April, SASNET co-organised a symposium addressing the importance of sustainable water management in India, Bangladesh, and Sweden. The symposium was organised in collaboration with the non-governmental organisation Svalorna India/Bangladesh and Peder Hjorth, Associate Professor at the Division of Water Resources Engineering, Lund University.  The symposium took place at Eden Lecture

https://www.sasnet.lu.se/article/symposium-sustainable-water-management - 2026-08-15

Last Wednesday, Niladri Chatterjee and Eleonor Marcussen, held a joint lecture in line with the SASNET Brown Bag Lunch Seminar, titled: “Shaken and Stirred: Politics of Disasters and Aid in South Asia”. Ted Svensson, Director of SASNET, opened the seminar and introduced the two researchers: Eleonor Marcussen, a researcher in History in the Department of Cultural Sciences and member of Linnaeus Uni

https://www.sasnet.lu.se/article/seminar-about-politicisation-natural-disasters-south-asia - 2026-08-15

This article is over 5 years old, and the information may therefore be outdated. SASNET has been rewarded 100 000 SEK from the Crafoord Foundation with which to expand the Sweden–South Asia Media Project that began in 2015. The grant will be used to arrange conferences and workshops dealing with online harassment in India and Sweden. Threats and harassment over the internet are increasing worldwid

https://www.sasnet.lu.se/article/sasnet-receives-100-000-sek-crafoordska-foundation - 2026-08-15

At the end of May, SASNET organised a two-day workshop at Lund University on Hindu Majoritarianism, Caste Politics, and Minoritisation. The workshop brought together scholars from a range of disciplines, including social anthropology, history, psychology, and political science. The workshop took place at the Old Bishop’s House at Lund University and was divided into four sessions: Majoritarian Nat

https://www.sasnet.lu.se/article/workshop-hindu-majoritarianism-caste-politics-and-minoritisation - 2026-08-15

In May, SASNET organised its first annual lecture. It was given by Professor Christophe Jaffrelot, King’s College London. In case you missed the lecture, the recording is now available on our website.  On 4 May, SASNET arranged its inaugural annual lecture in collaboration with the Association of Foreign Affairs (UPF) at Lund University. Professor Jaffrelot – a political scientist who is specialis

https://www.sasnet.lu.se/article/christophe-jaffrelot-hindu-vigilantism-and-making-deeper-state-india - 2026-08-15