Mötet mellan handläggaren och organisationen - En studie av Försäkringskassans styrning i handläggningsprocessen
This thesis is a document study and has a qualitative content analysis.The purpose of this thesis has been to examine the steering within the Swedish Social Insurance Agency. It has been achieved by looking at the organizations policy document.The concepts of professionalism and organizational professionalism has been the theoretical starting point. The policy documents within the Swedish Social I
