Popular Abstract in Swedish I litteraturen kring marknadsföring av tjänster har det i flera sammanhang diskuterats hur tjänster baserade på kombinationer av kundmedverkan och teknologi kan erbjudas till kunden. Exempel som behandlats är bankers uttagsautomater, självbetjäning på bensinstationer och automatiska banktjänster över telefon. Innan man kan presentera sådana rekommendationer behövs det gThis doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. In addition to aspects of service dealt with by traditional service-quality rese

Friction may be a major obstacle for stability and control performance. Based on a nominal control law, which stabilizes a nonlinear dynamical system to an equilibrium or to a desired limit cycle motion and which is derived without taking the friction disturbance into account, a method for compensating the impact of the friction is presented and stability analysis for the closed loop system is pre

Beck Ungdomsskalor består av fem korta självskattningsskalor för bedömning av emotionell och social problematik hos barn och ungdomar. Skalorna är standardiserade och normerade på cirka 2400 svenska skolbarn. Manualen innehåller även anvsiningar för administrering till yngre åldersgrupper samt data från kliniska grupper. [från omslag]

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Previous research shows that taste is one of the most important factors in determining food choices, and that food choices may be affected by ”nudging”. We analyze how taste, as determined by meal attributes, and nudging affects consumption of a healthy labeled meal. Our analysis is based on a field experiment in a lunch restaurant and our results imply that sales of the healthy labelled meal, and

Social networks and social support are known contributors to health for people in all ages and may be of particular importance for older age groups (2008). There is a rich research tradition on older people’s social networks and during the last decades researchers have analyzed the meanings of these networks from different perspectives. Already in the early 1970s Granovetter (1973, 2005) put forwa

The purpose of the paper is to highlight the influence of expectations of professionals towards a greater role in decision-taking at all levels. This includes an expectation of collaboration in the development of organizational information systems. To this end we drew upon Claudio Ciborra's Mood, represented by his discussion of bricolage, hacking and improvisation and their philosophical foundati