The Relationship Between Job Satisfaction and Service Innovative Behavior: An Exploratory Analysis of Frontline Hospitality Employees in Germany
Purpose: The study aims to examine the relationship between job satisfaction and service innovative behavior by means of social exchange theory. In order to gain a thorough understanding of these constructs, this aim is complemented by an exploration of the determinants of job satisfaction as well as frontline employees’ role in service innovation processes. The study focuses on frontline hospital
