"Sanningens ögonblick" : En uppsats om organisationsprinciper och deras betydelse för kundorienteringen hos folkbibliotek
In writing this study, I wanted to examine which principles of organization that are possible for Swedish public libraries to use, and what these principles mean for the libraries customerorientation. This is done by examining a number of written sources, as well as studying the organization of six public libraries. I found several possible principles, but a number of principles have been more com