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Why is listening important and how can we as employees and organisations become better at it? These and other questions are answered in a new book aimed at those who want to become a more customer-oriented organisation and to develop good relations both internally and externally. Despite the positive impact of listening and the fact that organisations have more communication channels than ever, to

https://www.ses.lu.se/en/article/new-book-why-it-so-important-listen - 2025-10-21

The Campus Helsingborg App has not been functional after the last version of iOS (iPhone). It does however work on older versions of iOS and on Android phones. Campus Helsingborg has as a temporary solution developed a web based timetable that can be used on all versions and all phones.To easy use the web based solution the timetable will be added to your home screen. You create a short cut by:Ope

https://www.ses.lu.se/en/article/campus-helsingborg-app - 2025-10-21

How do creative workers work? Insights and experiences from a range of relevant disciplines withing creative professions is presented in this Open Access book. Creative Work – Conditions, Contexts and Practices features case studies from a European context, where experiences and practices from creative workers shows how they are attempting to navigate a changing environment which affects spaces, i

https://www.ses.lu.se/en/article/experiences-and-practices-creative-workers-new-book - 2025-10-21

Last week was the launch for a new European project with the goal to empower households to reduce food waste and extend fashion’s lifespan. Christian Fuentes, Emma Samsioe and Réka Ines Tölg from the Department of Service Studies participates in the project. CARE is a new and innovative Horizon Europe project committed to enabling circular consumption and combatting climate change by transforming

https://www.ses.lu.se/en/article/new-project-sets-out-enable-circular-household-consumption - 2025-10-21

A place to discuss issues, to make decisions and for brainstorming ideas. Meetings are necessary for the development of a workplace. Even so, claims of the opposite is often heard. With “Why meetings matter” the writers want to acknowledge this social phenomenon that’s so important and yet so hated.  “Why meetings matter” argues that meetings are a crucial feature of modern organisations, demonstr

https://www.ses.lu.se/en/article/why-are-meetings-important-new-book-explains - 2025-10-21

It is a tradition for the Tourism and Hotel specialisation of the Bachelors programme in Service Management to go to Helsingborgs's twin city Pärnu in Estonia every year. This year's trip stood out partly because for the first time also master students with the specialisation in tourism came along, but also because an extra stop on the trip was introduced - a city walk in Helsinki. It was a mixed

https://www.ses.lu.se/en/article/excursion-parnu - 2025-10-21

During the course “Service Development and Entrepreneurship” the Master’s students of the Culture and Creativity management specialisation worked on a project together with the City of Helsingborg. With the project, the students explore the conditions, challenges, and opportunities for cultural and creative entrepreneurship in Helsingborg. Helsingborg is a multifaceted city with a vision of a stro

https://www.ses.lu.se/en/article/students-exploring-cultural-and-creative-entrepreneurship-helsingborg - 2025-10-21

On the 4th of June, the graduation ceremony for our Master's students was arranged by the Faculty of Social Sciences at the Lund University Main Building. During the ceremony, two theses were awarded the honorary award from the department for their excellent work. The ceremony began with live music and a speech by student Ioana-Gabriella Denes. Following that, Elin Bommenel, the program director o

https://www.ses.lu.se/en/article/graduation-ceremony-our-masters-students - 2025-10-21

The one-year commissioned diploma programme has come to an end. The programme was a collaboration between the Department of Service Studies, Lund University Commissioned Education and Entebbe International University in Uganda, with fundings from the Swedish Institute. In the video one of the course examiners, Christer Eldh, and two course participants share their experiences. About New Welfare Se

https://www.ses.lu.se/en/article/education-programme-uganda-has-been-completed - 2025-10-21

On June 12, the three-day international conference Beyond Site/Sight, organised by the interdisciplinary network CROCUS at Lund University, in collaboration with the City of Helsingborg and Region Skåne, started. The theme is cultural spaces and the conditions of creativity based on place-making. Around 70 participants will take part in a fully stocked programme at the old fire station in Gåsebäck

https://www.ses.lu.se/en/article/beyond-sitesight-international-conference-cultural-spaces-and-conditions-creativity - 2025-10-21

What are the current issues for cultural organisations and creative management? What research is being done on these issues? The CROCUS podcast delves into these questions and now four new episodes have been released in which master's students from the Service Management programme specialising in Culture and Creativity management share the results of their thesis work. In the first episode, Inês M

https://www.ses.lu.se/en/article/ai-minorities-and-urban-rural-migration-new-episodes-crocus-podcast - 2025-10-21

The 21st of August we conducted a traditional nailing ceremony as the departments doctoral student Carin Rehncrona nailed her doctors thesis ”Payments: Understanding the use of retail payment service platforms in the era of digitalisation”. Carin is defending her thesis during a dissertation the 13th of September. In a world that is becoming more and more interconnected by digitalisation, platform

https://www.ses.lu.se/en/article/carin-rehncrona-nailed-her-dissertation - 2025-10-21

Care and circular consumption, can they go hand in hand? For some, it’s what drives their consumption of items and clothes. Réka Tölg, a doctoral student at the Department of Service Studies, has recently published two papers on the topic of clothing consumption, circularity and care, one by herself and one with fellow Service Studies colleague Professor Christian Fuentes. These papers focus on ho

https://www.ses.lu.se/en/article/care-strategy-marketing-and-circularity - 2025-10-21

The 18th of October we conducted a traditional nailing ceremony as the departments doctoral student Aurimas Pumputis nailed his doctors thesis ”Trust and Control on P2P platforms: A sociomaterial analysis of guest-host relationships in digital environments”. Aurimas is defending his thesis during a dissertation the 8th of November. – Myy dissertation is about tourism, particularly involvement of t

https://www.ses.lu.se/en/article/aurimas-pumputis-nailed-his-dissertation - 2025-10-21

The 13th of September Carin Rehncrona defended her doctoral dissertation “Payments: Understanding the use of retail payment service platforms in the era of digitalisation”. The thesis explores the role of digital platforms in modern payment systems and examines how consumers and retailers choose and use payment in different contexts. Payment is a crucial element of purchasing, and its main feature

https://www.ses.lu.se/en/article/new-doctoral-thesis-about-retail-payment-services - 2025-10-21

Every year, doctoral students at the Department of Service Studies go on a writing retreat to focus on their theses and strengthen the community. This year, the trip went to Smygehus Havsbad in Smygehamn, where the doctoral students had the chance to both work and relax. The retreat is an annual tradition that gives doctoral students a chance to focus on their work in a relaxing environment. This

https://www.ses.lu.se/en/article/doctoral-students-service-studies-annual-writing-retreat-sea - 2025-10-21

A half-year after the diploma programme New Welfare Services – Sustainable Service Design as a driver for regional development came to an end some of the participants share how it has made an impact on their work. The course participants in the film describes how the programme changed their mindset and how they handle situations in their work, but also how it has contributed to organisational chan

https://www.ses.lu.se/en/article/impact-new-welfare-services-programme-uganda - 2025-10-21

Retail and logistics researchers gathered in Helsingborg in early November to present and discuss the latest research at the ninth edition of the Nordic Retail and Wholesale Conference (NRWC). Interest in this year's conference was high, with a total of 144 registered participants from several different countries. This year it was Lund University's turn to host the conference, which is organised e

https://www.ses.lu.se/en/article/future-retail-focus-international-research-conference - 2025-10-21

More managers are suffering from poor mental health linked to work-related stress. In a survey of Swedish managers, three researchers at Lund University have examined the question of how stressed managers can be supported. – One third of managers’ sick days are due to fatigue, anxiety and depression, which are primarily linked to work-related stress, which emphasises the need for deeper insights i

https://www.ses.lu.se/en/article/social-support-important-stressed-managers - 2025-10-21

The Department of Service Studies welcomes Marta Baltruszewicz and Diana Ivanova, two visiting researchers who will be part of our research environment for a couple of weeks. They are the first of five pairs of visiting researchers. Thanks to an internationalisation initiative at the Faculty of Social Sciences, the Department of Service Studies has been able to apply for funding to invite internat

https://www.ses.lu.se/en/article/department-invites-international-guest-researchers - 2025-10-21