Inspiration Rather Than Limitation - Consumers Perspective on Perceived Value and Attitude towards One-to-one Marketing Oriented Loyalty Programs
We aim to investigate the consumers’ perspective on what kind of values within loyalty programs with a one-to-one marketing approach, meaning personalized offers, which can be identified in a grocery retail setting. Our aim is to seek if there is any correlation between the potential value and consumers’ loyalty to a store. We find a lack of qualitative studies within the area of loyalty programs
