Bakgrund: Klagomål drabbar förr eller senare alla restauranger och de måste därför kunna hantera dem på ett korrekt sätt. Många teoretiker förespråkar att hanteringen av klagomål ska ske systematisk, och vi vill undersöka detta tema närmare. Syfte: Vi vill i denna uppsats utreda om och hur restauranger arbetar med klagomål och om organisationerna arbetar med medveten, systematisk och formaliserad

Title Cross-border destination development – A case study on tourism cooperation that extends over national borders with a focus on the Öresund region Level Bachelor of Science thesis in Service Management (15 ECTS), at Campus Helsingborg, Lund University. Keywords Tourism, co-opetition, destination development, cross-border cooperation Authors Johan Arnberg, Carl Ekesiöö and John Sundström Adviso

Populationen i Malmö har under senare år utvecklats till en av de yngsta i Sverige, med antalet nyinflyttade som en bidragande faktor. Samtidigt föryngras och förnyas staden även på andra håll då det restaureras och byggs upp nya köpcentrum. Trots denna utveckling har det noterats en likhet av butiksutbud köpcentrumen emellan. I följande uppsats har författarna undersökt om det finns ett samband m

Sammanfattning Titel: ”Att samskapa för ett större mervärde- ett samspel mellan företag och kund i värdeskapande processen” Författare: Hanna Larsson, Fanny Tiitus och Angelica Wedin Kandidatuppsats: Service Management med inriktning Retail, Campus Helsingborg, Lunds Universitet Handledare: Johan Hultman och Henrik Loodin Nyckelord: Värdeskapande, Identitet, Servicemöte, Samskapande Bakgrund: I de

MMORPGs has become a growing phenomena in our society today. Many people interact online in virtual communities such as World of Warcraft. In this study, the goal was to explore the game's significance for young adults and the relationship these people have to the game. This thesis is based on five interviews with young adult users and their life around WoW. The reason for the study was to obt

The purpose of this study was to qualitatively examine, from a legal aspect in relation to the young persons protection needs, and analyze how the youth clinic staff handles their discretion regarding the contradiction between their duty to report and confidentiality in contact with young people under 15 who are sexually active. In the Sexual Crimes Act, it appears in several places that a child u

The aim of this study is to highlight men who have experienced sexual violence. The study is based on an examination on what help there is available for men who have experienced sexual violence and why there seems to be a bigger resistance from men, rather than from women, to report to the police and seek help after their experiences. By interviewing four professionals who works in organisations w

Denna uppsats visar att IS-integration vid sammanslagningar är ett problematiskt område. Organisationer väljer vanligtvis att fokusera på själva sammanslagningen med de fördelar och aspekter som kan bidra till en bättre organisation istället för att beakta IS. Detta görs genom att utesluta IS delen som ofta tas för givet av de som arbetar med sammanslagningar. Istället fokuserar organisationen på

What happens next? - A qualitative study about a future follow-up care for young offenders in Sweden Author: Charlotte Sannestad & Mattias Strand Title: What happens next? - A qualitative study about a future follow-up care for young offenders in Sweden [translated title] Supervisor: Anders Östnäs Assessor: Sune Sunesson The purpose of this study is to take a closer look at Swedish young adul

Author: Helena Bjerndell and Jennie Vallin Title: Blogging about grief – a modern way to grieve? Supervisor: Lena Palvén Assessor: Elizabeth Martinell Barfoed The aim of our study was to examine what function a blog about grief can serve in the grief process and the impact blogging can have on the writer. In addition, we tried to find an explanation to why people choose to write about their pri

Fokus på att undersöka auditiva subliminala stimulus påverkan på logisk förmåga. Även social önskvärdhets inverkan på resultatet granskas. Inverkan av oro och spännings nivå på hur emottaglig en individ var för primingmeddelandet undersöktes. Deltagarna (N= 51) presenterades för negativa stimuli (orden ”jag är värdelös”) respektive positiva stimuli (orden ”jag är duktig”) dolt av klassisk musik, e

Title:”It takes two to tango” - A qualitative study of collaborative resources between Social psychiatry and Psychiatry. Supervisor: Anders P Lundberg. Assessor: Christina Erneling. The psychiatry reform was introduced 15 years ago. There was a vision to remove the institutions in order to give the client an opportunity of normalization by receiving care at home and participate in society by mean

Two unannounced evacuations of Marks & Spencer stores were conducted in a large singlestory building at Sprucefield, Lisburn and in a three-storey building at Donegall Place, Belfast, Northern Ireland. The purpose of this report was to collect, compile and evaluate human information with respect to its ability viz. computer simulation modelling, fire regulations and Fire Safety Engineering ap

A quantitative riskanalysis and a probabilistic uncertainty analysis of the fire protection for a military service facility. Using CFAST, heat transfer equations, various information on the geometry and contents of the facility, information about various fire detection- and suppression systems, and computer programs like @Risk® and PrecisionTree®.

The many and costly wildland fires in later years have created a demand for better knowledge about the spreading of the wildland fire on to structures and how you should protect your home against these fires. This report is a part of a large study, “Analysis of the fire risk to structures in the southern California urban-wildland interface”, on these matters performed by the University of Californ

An evaluation of methods for caluculation of species as CO and CO, layer burning and flashover in a singel room fire, using CFAST, correlation models, Beylers equation and A1 Flashover. The models are compared with performed experiments. Swedish