Study of the Sales-to-Delivery Process for Complete Buses and Coaches at Scania CV
Background: Customers for buses and coaches on the European market ask for complete vehicles from one supplier. Since Scania CV are only manufacturing chassis, their sales companies must co-operate with body builders in order to offer a complete product and service backup. This means that the sales companies in connection with every order have to deal with two order processes, one for Scania CV an