The effects of Self Service Business Intelligence in the gap between Business users and IT
Historically, there has been a gap between business users and IT, and that gap is present in the BI context as well. As an attempt to bridge the gap, SSBI offers an environment which challenges the roles of business users and IT. Business users are empowered technically to create their own reports, while the role of IT shifts from being a roadblock to becoming a collaborator in meeting business ne